Storage Units in Talent, OR

“Rented a smaller unit than I was renting at another storage facility on Vilas in Central Point, who after being a customer for over 6 years did nothing but up the rent, charged for everything and upped the rent every 6 months. Started with paying $80 for a 8x10 and ended at $150. They also closed way to early (7:00 p.m.) Hard to go during the week if you work until 5:30-6:00 everyday. So I thought I would try South Valley Mini Storage. First plus, it was close to where I had moved. Second, A 5x7x9 was $70 (as opposed to $150 for a not much bigger storage) and they are open until 9:00 p.m., 7 days a week. Also, I was able to rent my unit online within 10 minutes. No going in to an office and filling out a bunch of forms. I rented an online unit towards the end of the month so they pro-rated the rent for only days in the month and only charged $50 security deposit (as opposed to $150 I paid for the other unit and they didn't even pro-rate me for leaving the unit that was paid through January 31, 2025 and was completely out January 25, 2025. I paid with my debit card, received confirmation, but for some reason my bank did not not put the charge through or kicked it back or whatever happened it was the bank's error. Unfortunately, I didn't realize this until South Valley Mini Storage sent me a text and since I already had my things loaded and the unit locked up with my personal belongings, unknowing that it had not been paid by my bank. Instead of locking my unit they sent a text and just added February's rent onto the prorated Rent that I thought I had paid. At first confused until I checked my bank's app and realized it wasn't charged, declined, nothing. It's like I never did it. Regardless, it had to be corrected and paid the next morning. It was Friday, January 31, 2025. First thing the next morning I went on So. Valley Mini Storage's online payment center and I used the account I had made to reserve the unit. But by doing so, I had a zero balance because it showed nothing. So I created a new account, still nothing. Tried the link they sent me, nothing. I tried all weekend to no avail. Monday I called and spoke to a representative who fixed my account (which I screwed up by opening another account), they waived late fees that had been applied because it was due on the first and now I have it all straightened out. The gentleman who helped me was very nice, understanding. The unit is enclosed, very quiet, clean and you can take your things out and organize your things without management driving by 10 times to see what your doing. I cannot review the security about the facility yet because it has only been a week but it appears to be a safe storage as there are no people off the street hanging around or strange people hanging around the facility. I am very happy so far with the price (1/2 of what I was paying), the later time that they stay opened and it is surrounded by well known businesses, have plenty of surveillance security cameras through the facility and lights in each unit and only a block from where I moved to!!! Yay!! Thank you South Valley Mini Storage! Karen Hunt.”